6 Reasons Why Your Business Needs An Online Booking System

Lisa Rayner

/ 3 min read


You did it. You took the leap & launched your business…YAY!

Now you’re probably looking for ways to make your biz run more smoothly and save money, right?  Let’s talk. If you’re running a service-based business, how do you take appointments – phone, walk-ins, Facebook?

Maybe an online booking tool crossed your mind.  But you thought your business is too small, or the software is probably too pricey or too hard to use.

You know what, it doesn’t matter if you run a chain of fitness centers or operate a one-person salon.  Read on and discover how a booking platform can change your life for the better (and it’s easier than you think).  Let’s go!

BETTER CUSTOMER EXPERIENCE

A happy customer is your #1 goal, right?  Well, billions of people are tied to their phones with the internet at their fingertips.

Shouldn’t you have some sort of online presence, especially for booking appointments?  Many businesses think that phone calls add a personal touch and online bookings take away from that.

But get this: Research from bankmycell show that 75% of Millennials avoid calls because they’re time-consuming, and they don’t like small talk.

Businesses need to adapt to the future of consumer habits.

24/7 BOOKINGS
How many bookings have you lost because it’s taken you a day (or more) to get back to someone? Or your phone line was busy? Or your office was closed?

Customers want the quickest, easiest way to schedule an appointment that’s convenient for them.   With online software, customers can book an appointment, no matter what time of day. This means, (say it with me), a better user experience.

FUN FACT: 40% of online appointments are booked after 5 pm.

LIMIT HUMAN ERROR
People make mistakes. A crackly phone line caused confusion or a consult didn’t get added into the system; it happens. You end up missing appointments and customers show up at the wrong times. Yikes!

Let the booking software do the work for you.

INCREASE REVENUE
Your booking system is part of your sales team. It can take bookings any time of the day, and it’s a PERFECT way to upsell services or products!

Clients are more likely to buy add-ons online, because they have more time to decide.

REDUCE NO-SHOWS
Missed appointments cost time & money. And it’s frustrating.

With a system like Getbooking, the client gets an email or text reminder, and integrates with their online calendar.  Booking tools can’t stop no-show rates completely, but it can help limit them.

IMPROVE YOUR PROCESS
Think of the time spent juggling phone calls, emails, and logging everything into your booking diary or Excel.  Then confirming appointments, taking payments, compiling papers and so on and on and on.

You get the idea.

WORK SMARTER NOT HARDER
Successful businesses keep their clients happy.  So why not get more time back to grow your business and focus on what really matters!

To help you on your journey, Getbooking is offering a 30 day free trial. Create your account today.

Now go and keep on being amazing!